Privacy and Data Protection Policy

In accordance with: Bahrain’s Personal Data Protection Law (Law No. 30 of 2018)

At Darjeeling Enterprises and Information Systems, your privacy is our top priority.
We are committed to protecting your personal data and ensuring compliance with Bahrain’s PDPL and global best practices.

1. Information We Collect

We collect information necessary to process orders and improve your experience, including:

  • Personal Information: Name, email, address, phone number.

  • Payment Data: Processed securely through third-party gateways (we never store card details).

  • Order & Delivery Details: Purchase history, shipping data.

  • Website Data: Cookies, IP address, and analytics for site performance.

2. How We Use Your Data

We use your information for legitimate purposes, such as:

  • Fulfilling and managing orders.

  • Providing customer support.

  • Communicating updates, offers, and promotions.

  • Preventing fraud and maintaining website security.

We never sell, rent, or share your data with unauthorized third parties.

3. Legal Basis for Processing

We process your data under the following legal bases:

  • Your explicit consent.

  • Performance of a contract (order fulfillment).

  • Legal obligations under Bahraini law.

  • Legitimate business interests such as improving our services.

4. Data Security

Your data is protected using encryption, SSL security, and secure servers.
Payment information is handled exclusively by PCI-compliant third-party processors such as PayPal, Stripe, or BenefitPay.

5. Data Retention

We retain your personal data only for as long as required to fulfill orders, comply with laws, or resolve disputes.

6. Cookies

Our website uses cookies to enhance performance and personalize your experience.
You may disable cookies in your browser settings, but some features may not function correctly.

7. Your Rights

Under Bahrain’s PDPL, you have the right to:

  • Access, correct, or delete your personal data.

  • Withdraw consent for marketing or communications.

  • Object to data processing in certain circumstances.

To exercise these rights, contact us at [email protected].

8. International Data Transfers

If your data is transferred outside Bahrain (e.g., to hosting or payment partners), we ensure equivalent data protection standards and legal safeguards.

9. Policy Updates

We may update this Privacy Policy from time to time. Updates will take effect once published on this page.

10. Contact Us

For questions or privacy concerns, please contact our Data Protection Officer:
Email: [email protected]
Address: Kingdom of Bahrain